Content Not Updating on Screen
Content Not Updating on Screen
Troubleshoot when new content is not appearing on the player.
Overview
1. Check playlist assignment – Is the correct playlist assigned to the screen?
2. Check schedules – Is a scheduled playlist overriding the default?
3. Force sync – Go to the screen and click "Force Sync"
4. Check media status – Are all media files fully processed?
5. Player cache – Restart the player app to clear cache
6. Internet speed – Slow connections delay content download
Note: After saving changes, allow 2-5 minutes for the player to detect and download the update.
Step by Step Guide
Step 1: Confirm the screen is Online
In the dashboard go to Screens. Check that this screen shows status Online (green). Content only syncs when the device is online and connected. If Offline, follow the Screen Offline guide first.
Step 2: Check the playlist is assigned to the screen
Go to Screens → click the screen → Assigned Playlist. Confirm the correct playlist is selected. If empty, assign a playlist and save.
Step 3: Check the schedule rules
Go to Schedule. Verify no overlapping schedule is overriding the playlist you expect to play. A higher-priority schedule will take over.
Step 4: Trigger a manual sync from the dashboard
On the Screens page, click the sync/refresh icon next to the screen name. This forces the player to re-fetch the latest playlist within 30–60 seconds.
Step 5: Restart the Player app on the device
Force-close the Signmitra Player app and reopen it. After restart it will download the updated playlist. Allow 2–3 minutes for large media files to download.
Frequently Asked Questions
Why is old content still playing after I changed the playlist?
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